Shop's Terms of Service

The Shop vasco-translator.com shop, hereinafter referred to as the Shop, is the property of and is handled by Vasco Electronics Góralski Group S.K.A. with its registered office in Kraków, Poland, al. 29 listopada 20, entered into the Register of Entrepreneurs of the National Court Register (KRS) under KRS No: 0000421705, REGON (Business Registry No): 122581850, NIP (National Tax ID No): PL6772369151.

1. The terms used in the Terms of Service are assigned with the following meaning:

Client – a natural person, a legal person or an organisational unit, which is not a legal person, and which is assigned with legal capability on the grounds of special provisions, which purchases products and places orders as part of the Shop;

Consumer - a natural person which, in transactions, acts for the purposes not related to its commercial, economic or professional activity,

Terms of Service - these Terms of Service of providing e-services as a part of the e-shop vasco-translator.com;

Shop - the Internet service available at: vasco-translator.com where the Client may do shopping;

Seller - Vasco Electronics Góralski Group S.K.A, which is the owner of the Store;

Products - products presented in the Shop. Products sold in the Store are also digital content (language packs) and goods with digital elements (translators);

Sale Agreement - the Agreement in accordance with which the seller obliges itself to transfer the property of objects onto the purchaser and issue an object to the purchaser, and the purchaser obliges itself to collect such an object and pay a price to the seller by means of the e-Shop, concluded by and between: Vasco Electronics Góralski Group S.K.A. and the Client entered into with the use of the e-Shop service;

Order - the Client’s declaration of will aiming directly at concluding the Sale Agreement, specifying the type, quantity and price of Goods.

2. General provisions

2.1. Selling is performed in the Shop in accordance with the regulations presented below.

2.2. These Terms of Service are the regulations referred to in Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the internal market of 8 June 2000 (O.J. UE.L No 178, page 1), Directive 2019/770 of 20 May 2019 on certain aspects of contracts for the supply of digital content and digital services, Directive 2019/771 on certain aspects of contracts for the sale of goods and Article 8 of the Act of 18 July 2002 on providing services by electronic means (Journal of Laws of 2002, No 144, item 1204, as amended, hereinafter referred to as “the act on providing services by electronic means'').

2.3. The Client ordering in the Shop should become familiar with the reading of these Terms of Service. At the time of ordering the Order, the Client will be asked to accept the provisions of these Terms of Service by means of the functionality shared, i.e. a checkbox.

2.4. Clients may gain access to these Terms of Service each time by means of a cross-reference posted on the homepage of the Shop: vasco-translator.com/terms-and-conditions and they may load it and prepare its printout.

2.5. The data concerning the Products provided on the websites of the Shop, including but not limited to their descriptions, technical and performance parameters and their prices, are informative in nature and they constitute an invitation to enter into an agreement, and not an offer.

3. The rules for using the e-Shop and the procedure for concluding the Sale Agreement

3.1. The orders for the Products offered at the Shop’s website may be placed by telephone or e-mail.

3.2. The orders may be placed at vasco-translator.com and via e-mail 24/7. Telephone orders may be placed during the hours provided in the Contact tab.

3.3. In order to enter into the Sale Agreement, it is necessary to go to vasco-translator.com, select goods, add the chosen goods to the basket and take subsequent activities, based on the messages displayed to the Client and other information available at the website.

3.4. During placing the Order - until the button “Order and pay” is pressed down - the Client has a possibility of modifying the data entered and Goods selected. For this purpose, it is necessary to follow the messages displayed to the Client and information available on the website.

3.5. When the Client using the e-Shop provides all the required data, the summary of the Order placed is displayed. The summary of the Order placed will include information concerning the following:

1. a) the object of the order
2. b) the unit and the total price for the products or services ordered, including delivery costs and additional costs (if any),
3. c) the payment method selected,
4. d) the delivery method selected.

3.6. Placing the Order by the Client constitutes the declaration of will for concluding the Sale Agreement with Vasco Electronics Góralski Group S.K.A. in accordance with the reading of these Terms of Service.

3.7. The Agreement is deemed as concluded when confirmation of the offer is sent by the Seller in accordance with paragraph 3.8 of the Regulations.

3.8. After placing the Order, the Client will receive an email titled “Order confirmation” including the final confirmation of all the essential elements of the Order.

3.9. The Sale Agreement is concluded in English in accordance with the Terms of Service and information provided in the "Order Confirmation".

3.10. It is impermissible for the Client to post any illegal content as part of the Shop services.

3.11. The Client is obliged to use the Shop’s website in a manner consistent with law and respecting the personal rights and intellectual property of the Shop and third parties.

3.12. The Client is obliged to abide by the prohibition of overusing electronic communication means and not to deliver, by means of or to the Shop’s systems, the following content:

1. a) resulting in the disturbance of work or overloading of the Shop’s systems or systems of other entities participating, directly or indirectly, in providing services by electronic means,
2. b) infringing the personal rights of third parties or legitimate interests of the Shop, violating commonly applicable social norms or good practices,
3. c) inconsistent with the commonly applicable provisions of law.

4. Payment and shipping

4.1. All the prices are provided in the currency chosen by the customer. You can change the currency in the top, right corner of the e-Shop.

4.2. The prices include VAT within the EU and EXCLUDE customs duties.

4.3. If the delivery address is located within the European Economic Area, the prices include 23% VAT.

4.4 The prices exclude local customs duties.

4.5. Shipping costs are provided prior to the Order placing.

4.6. Parcels are delivered by UPS. 

4.7. Each order is fulfilled together with an e-invoice confirming the purchase amount and specifying the products purchased.

4.8. The conclusion of the Agreement is acknowledged by the Shop immediately on a durable data carrier, not later than as of delivering the objects.

4.9. Payments for shopping and delivery may be performed in the Shop by the following means:

• Credit or debit card via external gateway provided by Mollie (EUR) and Six Payment Services (other currencies);
• PayPal
• cash upon delivery (only the European Union).

4.10. Each order is fulfilled together with an invoice confirming the purchase amount and specifying the products purchased.

4.11. The conclusion of the Agreement is acknowledged by the Shop immediately on a durable data carrier not later than as of delivering the objects.

5. Information on personal data processing

The company Vasco Electronics makes every effort to protect your personal data. In order to obtain information about the processing of personal data and our cookie policy, we invite you to read our privacy policy.

6 . Returns and withdrawal from the Agreement

6.1. The Consumer reserves the right to withdraw from the agreement on goods purchased in the Shop within 14 days of collecting a parcel, without providing any reasons.

6.2. Time for withdrawing from the Agreement expires upon 14 days of the date on which the Client got into possession of objects or on which a third person other than a courier and indicated by the Client, got into possession of such objects or the Customer was granted access to digital content.

6.3. Withdrawing from the Agreement should have a form of an unequivocal declaration of will submitted in writing by email, traditional post or by telephone. A detailed procedure of withdrawing from the Agreement and an exemplary form for withdrawing from the Agreement is included in the Returns subpage.

6.4. The Consumer should ship the object back within 14 days of the date of withdrawing from the Agreement to the following address: Vasco Electronics, ul.Krakowska 23, 32-065 Krzeszowice, Poland.

6.5. We will send the acknowledgement to the Consumer concerning the reception of information on withdrawing from the Agreement on a durable data carrier, in the form of an email, promptly upon receiving an unequivocal declaration on withdrawing from the Agreement.

6.6. The costs of sending the goods returned are borne by the Consumer.

6.7. If the Consumer chooses a delivery method other than the cheapest one offered by the Shop, the Shop is not obliged to reimburse the Consumer with its additional costs.

7. Complaints

7.1. The Shop is obliged to deliver goods without any defects.

7.2. The Shop, as the seller, is responsible towards the Client, who is a consumer, for the nonconformity of the product, which was purchased by such a consumer, with the Sale Agreement, within the scope specified in the rules concerning the special conditions of consumer sale.

7.3. Complaints arising from the infringement of the Client’s rights guaranteed by law or based on these Terms of Service must be directed to: contact@vasco-electronics.com or by post to the following address: Vasco Electronics, ul.Krakowska 23, 32-065 Krzeszowice, Poland.

7.4. The Shop will respond to the Client’s complaint immediately, and without undue inconvenience to the customer.

7.5. In order to facilitate a complaint procedure, the content of the parcel should be verified in the presence of the courier. If there is parcel damage or inconsistency of the content with the order, it must be reported to the courier in order to prepare a damage report. A signed report will facilitate complaint consideration.

7.6. In the case of digital content, the Seller takes steps to bring the digital content into compliance with the contract.

7.7. It is recommended to provide the following information in the Client’s complaint description:

1. a) information and circumstances concerning the object of the complaint, especially the type and date of defect occurrence;
2. b) a demand for making the Product consistent with the Sale Agreement or a declaration on reducing a price, or withdrawing from the Sale Agreement; and
3. c) contact data of a complainer – it will facilitate and accelerate the complaint consideration by the Seller. The requirements provided in the preceding sentence are recommendations only and they do not affect the effectiveness of the complaints submitted with the omission of the recommended complaint description.

7.8. We will promptly send the acknowledgement to the Client concerning the reception of a complaint on a durable data carrier, in the form of an email.

7.9. All the products available in the Shop are subject to a 24-months’ guarantee.

7.10. The Guarantee does not apply in the event of damage caused by incorrect use, maintenance inconsistent with the user’s manual or wear and tear as well as due to the lack of current updates of the Products.

7.11. The Guarantee does not apply also to damage caused by flooding, crushing or crumpling.

7.12. A product shipped for complaint and not collected by the Client within 1 year will be disposed of. The customer may be charged for storage and disposal costs.

8. ODR Information

The ODR Platform is an interactive website which is an access point for consumers and entrepreneurs who desire to resolve a dispute by non-court measures (ODR ― Online Dispute Resolution). This platform enables filing a complaint concerning goods or services purchased via the Internet, in the United Kingdom and abroad. The above takes place through filling in an electronic form and finding a proper entity which will handle the dispute. All the institutions specified in the platform have been verified, which guarantees that they satisfy the applicable provisions of law and that they are registered by state bodies. The platform is available at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. We provide our e-mail address as the first contact point: contact@vasco-translator.com

9. Technical requirements

9.1. Vasco Electronics sells goods through an organised e-shop via the Internet.

9.2. In order to use the Shop, the Client should, on his/her own, obtain access to a computer station or user’s device with access to the Internet.

9.3. The Shop uses best efforts to make using the service possible for the Internet users by means of all the popular Internet browsers, operating systems, types of devices and types of Internet links. The minimal technical requirements enabling using the Shop website comprise the Internet browser in the version (at least) Internet Explorer 8 or Chrome 16 or Firefox 10 or Opera 11 or Safari 5 or newer, with enabled Javascript support, accepting cookies and the Internet link with the bandwidth of at least 256.

9.4. We hereby inform you that using services provided by electronic means relates to a possible risk of infecting the IT system by unwanted software (virus).

9.5. In order to implement basic safety rules concerning using the Shop, it is recommended that the device which is used by the Client has, in particular, the following:

1. a) anti-virus system with the recent version of viruses’ definitions and updates. An antivirus programme must be up-to-date,
2. b) an effective firewall,
3. c) installed all the available updates of the operating system and Internet browser which refer to safety,
4. d) enabled function of accepting cookies and Javascript in the Internet browser,
5. e) software enabling the reading of files in the PDF format.

9.6. Apart from threats resulting from viruses, possible threats also include hackers’ attacks. The Shop hereby declares that it uses security measures aimed at disabling and considerable hampering of breaking into the system.

9.7. The Shop is not responsible for technical problems related to the defective functioning of the Client’s electronic equipment and for the lack of parameters enabling collecting data by the Client.

10. Concluding Provisions

10.1. The settlement of any disputes between Vasco Electronics Góralski Group S.K.A. and the Client are subject to courts in accordance with the practice of not infringing the collective interests of consumers.

10.2. The settlement of any disputes between Vasco Electronics Góralski Group S.K.A. and the Client, which is not a consumer, is subject to a court of competent jurisdiction for Vasco Electronics Góralski Group S.K.A. venue.

10.3. To any issues not settled herein, the provisions of the Act on providing services by electronic means and other provisions of the Polish law apply.

10.4. The Terms of Service were drawn up in the Polish language and then translated into other languages. In the event of inconsistency in the translation, the Regulations in Polish shall prevail.

11. Amendments to the Terms of Service

11.1. Each Client will be informed on the planned amendments to the Regulations through posting a message at vasco-translator.com by the Service Provider concerning the amendments to the Terms of Service, including the list of Terms of Service amendments and such information will be kept on the website for the period of at least 14 subsequent calendar days, whereas Clients with the User’s Account will be additionally informed by the Service Provider through sending information to the email address indicated in the registration form, containing the list of the Terms of Service amendments.

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